Privacy Policy

FundShield Legal ("we", "us", "our") is committed to protecting the personal information of individuals who contact us for assistance with broker fraud recovery matters. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website at fundshield-legal.co.uk or use our services.

We are the data controller for personal data collected through this website. Our registered address is 14 Gray's Inn Road, London WC1X 8HN, United Kingdom. If you have any questions about this policy, you may contact us at claims@fundshield-legal.co.uk.

1. Data We Collect

We collect personal data that you provide directly, including:

• Identity information: first name, last name
• Contact information: email address, telephone number, postal address
• Case information: details of the fraud you have experienced, the platform involved, amounts lost, dates of transactions, and any supporting documentation you share
• Financial information: bank account details, payment records, and transaction histories as relevant to your case
• Communications: records of correspondence between you and our team

We also collect technical data automatically when you visit our website, including IP address, browser type, device information, pages visited, and referral sources. This data is collected through cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Data

We use your personal data for the following purposes:

• Assessing and advising on your potential recovery claim
• Conducting legal proceedings, chargeback filings, and regulatory complaints on your behalf
• Communicating with you about your case, including updates and requests for further information
• Complying with our legal and regulatory obligations, including anti-money-laundering requirements
• Improving our website and services through analytics
• Sending you relevant information about our services where you have given consent

3. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR:

• Contract: Processing necessary to perform services you have requested or to take steps prior to entering into an agreement with you
• Legitimate interests: Processing necessary for our legitimate interests in providing legal recovery services, provided those interests are not overridden by your rights
• Legal obligation: Processing required to comply with our legal duties, including anti-money-laundering and know-your-customer regulations
• Consent: Where you have given explicit consent, such as for marketing communications or for the processing of special category data

Where your case involves sensitive financial data or information about criminal activity (fraud), we process this data on the basis of substantial public interest and for the establishment, exercise, or defence of legal claims.

4. Data Sharing

We may share your personal data with:

• Our partner solicitor firms, forensic accountants, and banking dispute specialists engaged to work on your case
• Regulatory bodies such as the FCA, the Financial Ombudsman Service, and equivalent international regulators, as required to pursue your claim
• Your bank or card issuer in connection with a chargeback or dispute filing
• Courts and legal authorities where proceedings are initiated
• International legal correspondents where cross-border recovery action is required
• Technology providers who process data on our behalf under strict data processing agreements

We do not sell your personal data to third parties and do not share it for advertising or marketing purposes without your explicit consent.

5. International Transfers

In pursuing cross-border recovery claims, it may be necessary to transfer your personal data to countries outside the United Kingdom. Where we do so, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner's Office or equivalent mechanisms.

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy. Case files are typically retained for six years following the conclusion of your matter, in accordance with standard legal record-keeping obligations. Technical website data is retained for a shorter period consistent with its purpose.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to access a copy of the data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at claims@fundshield-legal.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe your data has been handled unlawfully.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Case data is stored on encrypted systems with access restricted to personnel who require it for legitimate work purposes. We review our security practices regularly.

9. Cookies

Our website uses cookies as described in our Cookie Policy. You can control your cookie preferences through the consent banner displayed on your first visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last revision. Material changes will be communicated to active clients by email.

11. Contact

For any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact:

FundShield Legal
14 Gray's Inn Road
London WC1X 8HN
Email: claims@fundshield-legal.co.uk
Telephone: +44 20 7946 0321